AFS Privacy Policy

Australian Fleet Services Pty Ltd (AFS)
Last Updated: 22/02/2026

1. Introduction

Australian Fleet Services Pty Ltd (“AFS”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information when you interact with our website, services and business operations.

2. What Personal Information We Collect

We may collect personal information including:

Full name
Company name
Contact details (email address, phone number, business address)
Vehicle and fleet details relevant to installation services
Payment and billing information
Enquiry and correspondence records
Website usage data (IP address, browser type, cookies)

We only collect information that is reasonably necessary for our business functions and activities.

3. How We Collect Personal Information

We collect personal information when you:

Submit an enquiry through our website
Request a quotation or consultation
Engage us for fleet installation services
Subscribe to marketing communications
Communicate with us via phone, email or in person
Visit our website (via cookies and analytics tools)

4. Why We Collect Your Information

AFS collects personal information for purposes including:

Providing fleet consultation, design and installation services
Responding to enquiries and preparing quotations
Managing client accounts and invoicing
Delivering warranty support and product maintenance
Improving our website and services
Meeting legal and regulatory obligations

We will not use your information for purposes unrelated to our services without your consent.

5. Disclosure of Personal Information

We may disclose personal information to:

Product manufacturers or suppliers where required for warranty or support
Contractors or service providers assisting in service delivery
IT service providers and cloud storage platforms
Professional advisers (accountants, lawyers, insurers)
Government authorities where required by law

We do not sell personal information to third parties.

6. Data Security

AFS takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

Secure server hosting
Password-protected systems
Restricted access to authorised personnel
Secure cloud storage platforms

While we take reasonable precautions, no online data transmission can be guaranteed as completely secure.

7. Website Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve user experience and monitor website performance.

Cookies collect non-identifiable usage information and can be disabled via your browser settings.

8. Access & Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated.

Requests can be made by contacting us using the details below.

9. Overseas Disclosure

In some cases, personal information may be stored on secure cloud servers located outside Australia. Where this occurs, AFS takes reasonable steps to ensure that overseas recipients comply with Australian privacy obligations.

10. Complaints

If you believe we have breached your privacy rights, you may contact us in writing.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

Australian Fleet Services Pty Ltd